Perpetual licenses are offered with a limited support and maintenance period: one year or two years. The users get access to the online support system and new product versions during the whole maintenance period.
We do not make patches for the released product versions. All developed improvements and bug fixes are available in the new product versions. After the selected support period ends, the user can continue to use DBeaver without support and updates or buy a license extension to prolong the support and maintenance period for one additional year.
Subscription licenses allow using the product, receiving support from our team and accessing new product versions during the subscription period only. After the subscription ends, it is possible to renew it to continue using the product.
Customers can send bug reports, questions and feature requests through the online support system on our site. Issues reported as tickets are high-priority tasks for us:
- The first response for a bug report is sent at our earliest convenience. If it is a critical issue, we will release a special version with the fix before the planned release. If the bug is less priority, the fix will be added to one of the nearest sprints.
- We reply to general questions up to 3 business days.
- The customers are welcome to suggest new features and enhancements they would like to see in DBeaver. We add these requests to the standard product Backlog and add the support of new features based on their priority and complexity.
DBeaver support team provides support for the DBeaver products only and does not solve the internal database issues. The support level that users can receive for the database issues depends on the separate agreement with the database vendor. DBeaver license does not extend any third-party agreement and cannot be a reason for the additional level of support from the database vendor.