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Customer technical support

Accessing technical support

CloudBeaver ensures all users receive technical support for the duration of their paid license. Tickets for technical support can be submitted via the website.

An administrator can open Settings -> Administration and click the Tech Support button in the sidebar. This opens the ticket creation page in the DBeaver customer portal.

In the ticket form:

  1. Select Technical support as the ticket type.
  2. The License field will be populated automatically with your license information.
  3. Describe the issue and submit the request.

Info

Alternatively, log into your account on the DBeaver website, navigate to Profile -> Tickets, and create a new support ticket manually.

End of support

Please be aware that technical support ends alongside the expiration of the license period. This occurs even though CloudBeaver remains usable for users with a Perpetual license type.